News for 'Customer Service'

RBI curbs: JM Financial says nothing wrong with loan sanctioning process

RBI curbs: JM Financial says nothing wrong with loan sanctioning process

Rediff.com6 Mar 2024

JM Financial on Wednesday said it had a "careful and detailed review" of the Reserve Bank's order imposing restrictions on the company's financing business and asserted that there was "no material deficiencies" in its loan sanctioning process. The Reserve Bank on Tuesday imposed restrictions on JM Financial Products Ltd after it found the company indulged in various manipulations, including repeatedly helping a group of its customers to bid for various IPOs (initial public offerings) by using loaned funds. "After careful and detailed review of the order issued by the RBI on the action against JM Financial Products Ltd, we strongly believe that there have been no material deficiencies in our loan sanctioning process.

'AI is going to be used as a weapon by the bad guys'

'AI is going to be used as a weapon by the bad guys'

Rediff.com17 Oct 2022

'This is a race where every technology can be used by the bad guys and good guys.'

Has Paytm Woken Up Too Late?

Has Paytm Woken Up Too Late?

Rediff.com20 Feb 2024

Has Vijay Shekhar Sharma given up on the bank? For now, he seems to be on a save-OCL mission. The bank will face its logical end, observes Tamal Bandopadhyay.

How Amazon Works With Indian Railways

How Amazon Works With Indian Railways

Rediff.com13 Oct 2023

'Building a whole product with the railways was challenging; we had to figure out how to load and unload a train when it stops for only about five minutes at a station.' 'We also helped them understand the revenues this would generate for them.'

Zomato gets Rs 402 cr GST notice over delivery fee

Zomato gets Rs 402 cr GST notice over delivery fee

Rediff.com29 Dec 2023

Food delivery major Zomato has received a Rs 401.7 crore show cause notice from the Directorate General of GST Intelligence (DGGI) over 'unpaid taxes' on delivery charges collected from customers, the company said in a regulatory filing late on Wednesday. The company claimed that it is not liable to pay the penalty for the period from October 29, 2019, to March 31, 2022, as the amount collected from customers is "on behalf of the delivery partners during the referred period."

Digital payments in India to double to $7 tn by 2030

Digital payments in India to double to $7 tn by 2030

Rediff.com14 Jul 2024

With digital adoption fast gaining currency, India is likely to see retail digital payments double to $7 trillion by 2030 from current levels, a study by Kearney and Amazon Pay said. In the report 'How Urban India Pays', Kearney-Amazon Pay said strong adoption of digital payments in online purchases has potentially led to a permanent shift in consumer behaviours, fuelling offline adoption as well.

Telecom industry wants govt to junk USOF, slash duties

Telecom industry wants govt to junk USOF, slash duties

Rediff.com27 Jan 2024

Telecom services providers have urged the Ministry of Finance to suspend the universal service obligation (USOF) till the existing corpus is exhausted. In their Budget recommendations, they have also pressed for an exemption from the service tax on "assignment of right to use natural resources" and the slashing of Customs duty on telecom equipment to zero. The Cellular Operators Association of India (Coai), which represents private sector telecom operators Reliance Jio, Bharti Airtel, and Vodafone Idea, called for abolishment of USOF levy.

What Led To Paytm's Big Fall

What Led To Paytm's Big Fall

Rediff.com12 Mar 2024

At the heart of Paytm's slide lies the abject failure of its Super App strategy, notes Indrajit Gupta.

A Small Line Of People Crossed Into India

A Small Line Of People Crossed Into India

Rediff.com19 Aug 2024

When I asked Krishna Gopal Sengupta, who had travelled through Bangladesh from Chittagong to Petrapole if the interim government had made any impact at ground level, he said, "it's been only a couple of days. They will need some time." Shyam G Menon reports from Petrapole, India's entry point with Bangladesh.

Reliance Jio may not charge a premium for its 5G services initially

Reliance Jio may not charge a premium for its 5G services initially

Rediff.com10 Oct 2022

Reliance Jio may not ask for a premium for its 5G services in the initial stages of the launch, according to sources in the company. The company will roll out 5G commercial services in four cities -Delhi, Mumbai, Chennai, and Kolkata - around Diwali this month and slowly ramp up the processes for other cities, too. A senior executive, when asked whether Jio will charge higher tariffs for 5G against 4G, said: "In the initial stages, customers have to adopt 5G, then they will have to find value in the service, and then one can look at monetisation."

Paytm net loss widens to Rs 550 crore in Q4

Paytm net loss widens to Rs 550 crore in Q4

Rediff.com22 May 2024

Fintech firm One97 Communications, which owns the Paytm brand, on Wednesday said its loss in the fourth quarter of the financial year 2023-24 has widened to Rs 550 crore following the ban imposed by the RBI on transactions related to its payments bank. The company had posted a loss of Rs 167.5 crore in the same period a year ago, the company said in a regulatory filing. "Our fourth quarter FY24 results were impacted by temporary disruption on account of UPI transition etc. and permanent disruption because of the PPBL embargo.

Gig workers Bill: Unease among startups

Gig workers Bill: Unease among startups

Rediff.com15 Jul 2024

A group comprising top tech startups and unicorns has raised several "serious concerns" over a platform-based gig workers Bill proposed by the Karnataka government, saying it would hurt the ease of doing business. They told the state government the Bill in its current form would hamper operations and increase regulatory and compliance burden on the nascent gig and startup economy, according to sources.

Now Get Customised Insurance

Now Get Customised Insurance

Rediff.com3 Apr 2024

From April 1, when we buy insurance for a car or take out a health cover, insurance companies can offer a product totally customised for us.

Key numbers to watch out for in Sitharaman's 7th Budget

Key numbers to watch out for in Sitharaman's 7th Budget

Rediff.com23 Jul 2024

All eyes will be on whether Sitharaman provides the much-expected tax relief for the middle class, leaving more money in their hands, as there is tax buoyancy

Vi expects 5G rollout in 6-9 months after FPO

Vi expects 5G rollout in 6-9 months after FPO

Rediff.com15 Apr 2024

Ahead of its Rs 18,000 crore further public offer (FPO), Vodafone Idea on Monday said it expects to roll out 5G services in select pockets within 6-9 months of raising fresh capital. Its chief executive Akshaya Moondra said rollout of the modern 5G telecom services is one of the objectives of raising the capital from the public and once the funding comes, it will start work on the rollout. "With this round of funding, we believe we will be able to (come) back to participate in the industry growth which has not been possible," he said.

'Rs 1.7 trillion may be GST average collection next FY'

'Rs 1.7 trillion may be GST average collection next FY'

Rediff.com18 Feb 2024

'We crossed Rs 1.7 trillion in three months this financial year.'

Medical inflation, high coverage drive up ticket sizes for retail health insurers

Medical inflation, high coverage drive up ticket sizes for retail health insurers

Rediff.com13 Mar 2024

The average ticket size of retail health insurance in India has increased by nearly 48 per cent over 6 years due to elevated medical inflation and increased demand for higher coverage policies among policyholders. According to data by online insurance broker PolicyBazaar, the average ticket size of retail health insurance in India has increased to Rs 26,533 so far in FY24, up 48.22 per cent from Rs 17,900 in FY19.

Air India to buy 470 planes from Airbus, Boeing in a landmark aviation deal

Air India to buy 470 planes from Airbus, Boeing in a landmark aviation deal

Rediff.com14 Feb 2023

Air India will purchase 220 planes from Boeing for $34 billion, with an option to buy 70 more aircraft that could take the total transaction value to $45.9 billion, a deal that US President Joe Biden described as a "historic agreement". While announcing the Boeing-Air India deal on Tuesday, Biden also asserted that together with Prime Minister Narendra Modi, he was looking forward to deepen the ties between India and the US. As per an announcement from the White House, Boeing and Air India have reached an agreement under which the airline will purchase 190 B737 MAX, 20 B787, and 10 B777X for a total of 220 firm order valued at $34 billion at list price.

TCS Q4 net profit rises 9% to Rs 12,434 crore

TCS Q4 net profit rises 9% to Rs 12,434 crore

Rediff.com12 Apr 2024

Tata Consultancy Services (TCS) on Friday reported a 9 per cent growth in net profit at Rs 12,434 crore in January-March quarter of FY24, helped by improved margin and strong performance of its India business. The largest software services exporter had reported a post tax profit of Rs 11,392 crore in the same period of the preceding fiscal. In the entire FY24, the company's net profit surged 9 per cent to Rs 45,908 crore, while the revenue rose to Rs 2,40,893 crore from Rs 2,25,458 crore registered in FY23.

Infosys partners with Microsoft to accelerate adoption of GenAI

Infosys partners with Microsoft to accelerate adoption of GenAI

Rediff.com27 Sep 2023

Infosys said on Tuesday it is collaborating with Microsoft to jointly develop industry solutions that leverage Infosys Topaz, Azure OpenAI Service and Azure Cognitive Services. Both organisations are bringing together their respective artificial intelligence (AI) capabilities to enhance enterprise functions with AI-enabled solutions across multiple industries. The integrated solutions are aimed at accelerating the rapid democratisation of data and intelligence that will help businesses increase productivity and drive new revenue growth.

Why RBI Flagged Small Loans As Risky

Why RBI Flagged Small Loans As Risky

Rediff.com6 Aug 2024

In FY24, loans given out by such firms had topped a whopping Rs 146,517 crore, up by 49 per cent year-on-year and spread over 10.19 million accounts (up 35 per cent).

Early 'end of season' sale amid muted demand

Early 'end of season' sale amid muted demand

Rediff.com26 Jun 2024

The spring/summer end-of-season sales have been advanced by a week with brands having high inventories due to weak demand in May because consumers avoided shopping in the hot month.

'67 Toppers In NEET Are Impossible'

'67 Toppers In NEET Are Impossible'

Rediff.com20 Jun 2024

'In the history of India this kind of scores and ranks has never happened in exams.'

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Tata Neu in numbers: 120 mn customers, 2,500 offline stores, 80 mn downloads

Rediff.com8 Apr 2022

Shivani Shinde reports. The youngest member of the Tata group, the much-awaited Tata Neu, has finally been launched for people across the country. The 'super app' offers a number of services ranging from financial services to tech, travel and even groceries. The app takes off with a customer base of 120 million, with 2,500 offline stores. According to the Tata group, the app will be a one-stop destination for all consumer needs. The super app also offers a bouquet of financial offers like Unified Payments Interface (UPI), bill payments, loans and insurance. Tata Neu will also provide other services like fashion, gadgets, groceries, travel and health.

Unilever goes cloud-only in landmark transformation

Unilever goes cloud-only in landmark transformation

Rediff.com5 Apr 2023

Unilever completed one of the largest cloud migrations in the consumer goods industry, with a little help from Accenture and Microsoft, and has become a cloud-only enterprise. Accenture and Microsoft, together with their joint venture, Avanade, worked with Unilever to deliver the transformation in 18 months with minimal disruption to business operations, Accenture said in a release. The release added that it has not only helped ensure and optimise operations for Unilever but also provides a platform to drive innovation and growth.

Why foreign brokerages remain bullish on Paytm stock

Why foreign brokerages remain bullish on Paytm stock

Rediff.com5 Mar 2024

Shares of One97 Communications (OCL), which provides financial services under the brand 'Paytm', and has a banking arm Paytm Payments Bank (PPBL), hit the 5 per cent upper circuit at Rs 428.10 on the National Stock Exchange (NSE) in Monday's (February 26) intraday trade. The up move in the stock on Monday came after the Reserve Bank of India (RBI) asked the National Payments Corporation of India (NPCI), in post stock market hours, to look into the possibility of migrating PPBL customers, using the UPI handle '@paytm', to four-to-five other banks.

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