News for 'Customer Service'

Air India passenger finds blade-like object in flight meal, airline apologises

Air India passenger finds blade-like object in flight meal, airline apologises

Rediff.com17 Jun 2024

The airline had initiated a probe after the passenger posted on X that there was a blade-like metal object in the meal.

Airtel's Q3 net rises 54% to Rs 2,442 crore

Airtel's Q3 net rises 54% to Rs 2,442 crore

Rediff.com5 Feb 2024

Bharti Airtel on Monday posted a 54 per cent jump in consolidated net profit to Rs 2,442.2 crore in the December quarter, mainly on account of growth in high value customers. Airtel prepaid mobile customers are required to pay at least Rs 155 for about a month-long service as the company had raised rates by 56 per cent in January 2023. Bharti Airtel managing director Gopal Vittal has indicated a need for further increase in mobile services rates.

Insurance: How You Can Lose Money

Insurance: How You Can Lose Money

Rediff.com22 Mar 2024

In numerous instances, family members are unaware of an insurance policy's existence, let alone its details.

Vistara CEO says 'worst is behind us'; operations have stabilised

Vistara CEO says 'worst is behind us'; operations have stabilised

Rediff.com11 Apr 2024

After facing significant flight disruptions recently, Vistara CEO Vinod Kannan on Thursday told the airline staff that the "worst is behind us" and operations have already stabilised. Pilot woes have forced the Tata Group airline to temporarily cut down capacity by 10 per cent or 25-30 flights daily. While acknowledging that things should have been planned better, Kannan said it has been a "learning experience".

Will Trump's Tariffs Threat Bite India?

Will Trump's Tariffs Threat Bite India?

Rediff.com9 Dec 2024

The impact of Trump's announcement of increasing import tariffs will have negligible benefit for India not because of companies trying to shift from China to other countries or their supply chains being affected due to their Chinese operations but because of our faulty policies, explains Mudit Jain.

Govt to set up e-comm hubs to promote exports

Govt to set up e-comm hubs to promote exports

Rediff.com23 Jul 2024

The government on Tuesday announced setting up of hubs to promote exports through e-commerce medium in public-private-partnership (PPP) mode and initially 10-15 hubs will be established. Finance Minister Nirmala Sitharaman said that these hubs, under a seamless regulatory and logistic framework, will facilitate trade and export-related services under one roof. "To enable MSMEs (micro, small and medium enterprises) and traditional artisans to sell their products in international markets, e-commerce export hubs will be set up in PPP mode," she said.

Telecom service providers log in to AI filter to stop pesky calls: Trai

Telecom service providers log in to AI filter to stop pesky calls: Trai

Rediff.com3 May 2023

Telecom service providers (TSPs) have begun to monitor and prevent spam calls since May 1, with the help of an artificial intelligence and machine language-based system acting on the Telecom Regulatory Authority of India's (Trai) latest directive on the matter, its officials told Business Standard. Touted as the first big technological measure against the growing menace of unsolicited commercial communications, all TSPs have confirmed to Trai that they have rolled out the AI/ML tool. The filter system works on the distributed ledger technology (DLT) platform used by TSPs, and is set to go for incremental updates, rules for which will soon be released, they added.

10 Skills You Need For A Career In AI

10 Skills You Need For A Career In AI

Rediff.com1 Oct 2024

Jobs requiring AI skills carry a significant wage premium, with some roles offering up to a 25 per cent increase in wages, notes Manoj Nagpal, vice president, professional services, OpenText, an information management company.

Paytm: What's working and what's next?

Paytm: What's working and what's next?

Rediff.com7 Feb 2024

The Reserve Bank of India (RBI) has barred Paytm Payments Bank from most operations, including taking deposits and fund transfers with effect from March 1, 2024. The curbs on the bank come amid several alleged failures such as violations of know-your-customer (KYC) norms. Under such a scenario, here's what works for customers using Paytm Payments Bank, according to the company.

Payments banks bat for new model, pin hopes on lending licence amid stress

Payments banks bat for new model, pin hopes on lending licence amid stress

Rediff.com29 Apr 2024

Payments banks are expecting to get the rights to offer small-ticket loans sometime soon, according to an industry source familiar with the matter. The industry has been in talks with the Reserve Bank of India (RBI) for some time in seeking lending rights.

Lorries Being Gifted This Wedding Season!

Lorries Being Gifted This Wedding Season!

Rediff.com27 Nov 2024

Another trend: A preference for coloured diamonds among brides, who are pairing them with their groom's birthstone. So, along with yellow or white diamonds, they are choosing pink, green, blue sapphires, emeralds or red rubies.

Zomato to stop grocery delivery service from Sep 17

Zomato to stop grocery delivery service from Sep 17

Rediff.com12 Sep 2021

Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment leading to poor customer experience, marking its exit from the segment for the second time since last year. The company had entered the segment last year during the lockdown on account of the COVID-19 pandemic, but exited the business on the recovery of its food delivery business. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts.

RBI's diktat to banks for issuance of credit cards

RBI's diktat to banks for issuance of credit cards

Rediff.com6 Mar 2024

Reserve Bank has directed banks to provide their eligible customers with an option to choose from multiple card networks at the time of issuing credit or debit cards, a move which will benefit card users. The central bank also asked issuers of credit cards not to enter into any arrangement or agreement with card networks that restrain customers from availing the services of other networks.

5 Important Job Skills AI Can't Replace

5 Important Job Skills AI Can't Replace

Rediff.com19 Dec 2023

What humans have -- that no machine can mimic -- is the ability to foster positive and authentic relationships with coworkers, managers and clients, says Job Van Der Voort, CEO and co-founder of Remote.

NRIs yet to fully warm up to GIFT City's higher FPI limits

NRIs yet to fully warm up to GIFT City's higher FPI limits

Rediff.com20 Sep 2024

The Securities and Exchange Board of India (Sebi) has permitted 100 per cent contribution from non-resident Indians (NRIs) and overseas citizens of India (OCIs) in the corpus of foreign portfolio investors (FPIs) based out of Gujarat International Finance Tec-City (GIFT City), the country's international financial services centre (IFSC). However, the Indian diaspora is yet to fully embrace this new route. The regulator allowed this route to enhance the fund ecosystem at GIFT City and attract genuine investments from overseas Indians.

India's could see fastest rollout of 5G services globally

India's could see fastest rollout of 5G services globally

Rediff.com20 Sep 2022

The country's two top telcos, Reliance Jio and Airtel, are working overnight to undertake one of the fastest global roll-outs of 5G services in any country just a month down the line. India might be late in the game (already 70 countries have some kind of 5G and there are 698 million 5G subscribers across the world), but it's moving at breakneck speed. In his speech at the Reliance Industries AGM, Mukesh Ambani unveiled his plan to roll out the fastest 5G network in the world, starting from four metros in October but hitting every town taluka and tehsil - there are some 5,600 of them - in the country in 18 months.

4 pro-YSRCP news channels off air in Andhra post polls; Oppn party moves TRAI

4 pro-YSRCP news channels off air in Andhra post polls; Oppn party moves TRAI

Rediff.com23 Jun 2024

In a recent letter to TRAI, Reddy claimed the Andhra Pradesh Cable TV Operators Association took these four channels off air due to alleged coercion by the TDP-led government in the state.

Does govt plan to junk MTNL, BSNL merger?

Does govt plan to junk MTNL, BSNL merger?

Rediff.com13 Jul 2024

The government is considering the option of handing over operations of Mahanagar Telephone Nigam Ltd (MTNL) to BSNL through an agreement, instead of pursuing a merger route, a source privy to the development said. A final call on this is likely to be taken in a month's time. The source said the option of handing over debt-laden MTNL's operations to Bharat Sanchar Nigam Ltd (BSNL) through an agreement is being looked into.

Bharti dials up UK telecom play with $4 bn stake in BT

Bharti dials up UK telecom play with $4 bn stake in BT

Rediff.com13 Aug 2024

Bharti Global, the international investment arm of Bharti Enterprises, has decided to buy 24.5 per cent equity in BT Group - a move that will make the Indian conglomerate the biggest shareholder in the UK's second-largest telecom company both in terms of market value and subscriber count. The shares are being purchased from billionaire Patrick Drahi's Altice UK through a combination of cash and debt .

Pink slips are out at Paytm as part of 'restructuring'

Pink slips are out at Paytm as part of 'restructuring'

Rediff.com10 Jun 2024

Fintech firm One97 Communications, owner of Paytm brand, is laying off an undisclosed number of employees and claimed that it is providing outplacement support for their smooth transition, according to a company statement. Paytm's sales employee headcount in March 2024 quarter dropped by about 3,500 to 36,521 personnel on a quarter-on-quarter basis, mainly due the impact of the Reserve Bank of India's ban on services of Paytm Payments Bank.

'Our AUM Will be 3x by 2030'

'Our AUM Will be 3x by 2030'

Rediff.com31 Aug 2024

'I am very happy to see that the work is starting to bear some fruit now.'

India, UK to resume trade talks this month

India, UK to resume trade talks this month

Rediff.com7 Jul 2024

With the new government taking charge in Britain, senior officials of India and the UK will hold the next round of talks this month for the proposed free trade agreement to resolve the pending issues and close the negotiations, an official said. The India-UK talks for the proposed free trade agreement (FTA) began in January 2022. The 14th round of talks stalled as the two nations stepped into their general election cycles.

HCL Tech Q1 net profit surges 20.4% to Rs 4,257 cr

HCL Tech Q1 net profit surges 20.4% to Rs 4,257 cr

Rediff.com12 Jul 2024

IT services company HCLTech on Friday posted a 20.4 per cent rise in consolidated net profit to Rs 4,257 crore for the June-ended quarter and gave a revenue growth guidance of 3-5 per cent for FY25 on GenAI diversification and strong operational execution. For the fiscal's first quarter ended June 2024 (Q1 FY25), the revenue came in at Rs 28,057 crore, 6.6 per cent more than in the year-ago period. Seen sequentially, it was 1.6 per cent lower than the March quarter.

Domestic air traffic rises 4.8% to 126.48 lakh in Feb

Domestic air traffic rises 4.8% to 126.48 lakh in Feb

Rediff.com15 Mar 2024

Domestic air traffic rose 4.8 per cent on an annual basis to 126.48 lakh in February, while more than 1.55 lakh passengers were affected by flight delays during the same period, according to official data released on Friday. In February, Air India's market share rose to 12.8 per cent from 12.2 per cent while that of IndiGo marginally dipped to 60.1 per cent from 60.2 per cent in January. The domestic air traffic climbed to 126.48 lakh in February compared to 120.69 lakh in the year-ago period, the Directorate General of Civil Aviation (DGCA) said.

Taxes comprise 63% in govt coffer: Budget documents

Taxes comprise 63% in govt coffer: Budget documents

Rediff.com23 Jul 2024

For every rupee in the government coffer, the biggest pie of 63 paise will come from direct and indirect taxes, according to the Union Budget 2024-25 documents.

'India Needs More Than 2 Airlines'

'India Needs More Than 2 Airlines'

Rediff.com6 Aug 2024

'Just look at China: They have five or six major airlines and some smaller ones.'

Karnataka withdraws GST notice to Infosys

Karnataka withdraws GST notice to Infosys

Rediff.com2 Aug 2024

A day after it received Rs 32,403 crore GST demand, Infosys on Thursday said Karnataka state authorities have withdrawn the 'pre-show cause' notice to the company and directed it to submit further response to the Directorate General of GST Intelligence (DGGI) on the issue. India's second largest IT company had made headlines on Wednesday after GST authorities slapped a Rs 32,403 crore notice on it for services availed by the company from its overseas branches for five years starting 2017.

AWS to invest $4.4 bn in India by 2030 through new Hyderabad region service

AWS to invest $4.4 bn in India by 2030 through new Hyderabad region service

Rediff.com23 Nov 2022

Amazon Web Services (AWS) will invest nearly $4.4 billion (Rs 36,000 crore) in India by 2030 and support more than 48,000 jobs externally through a new regional service launched on Tuesday, said the on-demand Cloud computing company. AWS Asia Pacific (Hyderabad) is the company's second infrastructure region in India, six years after it opened its first Cloud region in Mumbai in 2016. The Hyderabad region will give customers access to AWS technologies for data analytics, security, machine learning, and artificial intelligence.

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